- Submit a service request via LANDESK
- LANDESK user manual [PDF]
- Items available for use/checkout
Directed by Pam Moorehead, the School of Education's Office of Information Technology Services provides hardware, software and network support for the school's faculty and staff.
In other words, they're the people you'll want to talk to if your computer goes on the fritz and won't turn on, if you need the latest version of Photoshop installed on your machine, or if you're having trouble getting access to the files on the school's shared drive.
The ITS office can also provide a wide range of multimedia equipment, including everything from video and audio recording equipment, computer cables and other accessories, and even a 3-D printer.
Submit a service request
The Office of Information Technology Services uses VCU's LANDESK ticketing system in order to process requests quickly and efficiently. To submit a ticket, go to https://servicedesk.vcu.edu/.
Once logged in, select "School of Education" from the left-hand side (see example). From here, select the appropriate category for your needs, and fill out the form with as much detailed information as possible. Once submitted, the ITS team will be alerted of your request, and should be back in touch shortly to respond.
Please note: if you are not seeing School of Education as an option on your LanDesk screen, please contact Pam Moorehead at firstname.lastname@example.org.
Expanded Digital Playground
The ITS recently upgraded its Digital Playground instructional lab (located in Oliver Hall, Room 3108) with a new layout and plenty of new technology tools, including 3-D printers, smartboards, laptops and tablets.
This multi-purpose, collaborative workspace is open daily to faculty, staff and students, except when a class is in session.
Faculty can reserve this space for instruction by submitting a service ticket through LANDESK.
Full list of items available for use/checkout »